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|CSL Tech Support Consulting and Support Engineering IT|
Help Desk: For all assistance inquiries, from general to detailed, please contact the Engineering IT Help Desk. You'll get a personal response within 1 business day.
|Computer Science (CS) VM Farm - Engineering Backup and Storage Engineering IT|
Instructors from Computer science department provide virtual machines for their students as per the specifications of the instructor.
|Design and Development Web Publishing and Communications Engineering IT|
A full suite of website design and development services.
|Engineering IT shared services catalog Consulting and Support Engineering IT|
Engineering IT has approximately 69 staff members who are geographically distributed throughout the College in an effort to serve effectively and efficiently. From mice to multimedia production, from desktop support to database storage, Engineering IT offers a range of services that help Engineering at Illinois faculty, students and staff perform. The service catalog detailed here is a work in progress. If there is a service not yet documented that you would like information provided about, please email email@example.com with details of your request. Engineering IT is committed to regularly refreshing its service catalog to ensure it stays current with the needs of Engineering at Illinois.
|Server and HPC Services Research Computing Engineering IT|
Focuses primarily on supporting research groups with the following services: server/ individual system support, high performance computing (HPC)/ cluster management, server hosting, server disaster recovery backup, data center management, and campus research computing options.
|Software Licensing Software Engineering IT|
Provides information on Software Licensing.
|Web Hosting Web Publishing and Communications Engineering IT|
Supports many different webhosting resources both in engineering and elsewhere on campus.
|Hardware Purchase Consultation Consulting and Support Engineering IT|
1.Engineering IT User Services staff are available to leverage their knowledge of computing hardware and requirements within the College of Engineering to recommend suitable technologies and resources to all users. 2.Knowledgeable staff aware of the latest computing hardware technologies and standards being used in the College, across the University and within the field of IT. 3.Access to purchasing deals through vendor contacts, where applicable.
|Software Purchase Consultation Software Engineering IT|
Addresses license management as well as distribution for a variety of titles.
|Engineering IT Storage (SLD) Backup and Storage Engineering IT|
Provides robust, professionally managed file storage on campus or through remote access provided by Engineering IT.
|Remote Connections (CITRIX) Research Computing Engineering IT|
A remote client that lets you to use Windows apps from any device.
|Laptop Loan Program from Engineering IT Consulting and Support Engineering IT|
Engineering IT offers use of laptops for events, travel, or temporary replacement for a broken machine. 1.Pick up your laptop from any helpdesk location. See footer for information. 2.Use the laptop with your university netid or a generic local administrator account. 3.Skype for Business, Box, Microsoft Office, and other common applications come preinstalled. 4.Additional software may be available upon request.
|Printing - Engineering IT Consulting and Support Engineering IT|
Engineering IT is able to provide support for a variety of methods of printing within the College of Engineering. Paper printers used within the College of Engineering, from Desktop printers, to office shared printers, research group shared printers, to generally available departmental printers, copiers, and specialty printers.
|Engineering IT Consulting and Support Engineering IT|
Engineering IT Shared Services is the primary IT services provider for Engineering at Illinois. Our mission is to ensure that all faculty, students and staff in the College have easy and well supported access to IT services that are second to none in support of their teaching, research, and learning. We pride ourselves on our user-centric approach to IT, with emphasis on effectiveness, flexibility, and transparency.
|Server and Disaster Recovery Backup Backup and Storage Engineering IT|
Provides data backup and recovery services for Engineering IT-managed servers and shared workstations.
|Website Services from Engineering IT Web Publishing and Communications Engineering IT|
Designs and maintains the web presence of the College of Engineering and many of its individual departments and units.
|Research Support from Engineering IT Consulting and Support Engineering IT|
Engineering IT has a dedicated User Services Research Support team specifically trained and focused to provide technical support to the College of Engineering research mission. The goal of Research Support is to provide a more holistic approach to the IT needs of the entire group, while still providing technical support to individual workstations within a research group. This includes setting up modeling tools, setting up shared computational or research workstations, managing software licensing, consultation on the purchase of research computing hardware, and assistance obtaining other research-related campus services. It would also include setting up computers to connect to various devices such as custom experimental equipment, 3D printers, and cleanroom tools.Engineering research groups can benefit from IT professionals with diverse technical skills and backgrounds who can provide a full range of support needs. User Services Research IT professionals are aware of lab safety procedures and sensitivity of data when working in research environments.Engineering research groups can benefit from IT professionals with diverse technical skills and backgrounds who can provide a full range of support needs. User Services Research IT professionals are aware of lab safety procedures and sensitivity of data when working in research environments. The goal of Research Support is to provide a more holistic approach to the IT needs of the entire group, while still providing technical support to individual workstations within a research group. This includes setting up modeling tools, setting up shared computational or research workstations, managing software licensing, consultation on the purchase of research computing hardware, and assistance obtaining other research-related campus services. It would also include setting up computers to connect to various devices such as custom experimental equipment, 3D printers, and cleanroom tools.
|Data Center Management Consulting and Support Engineering IT|
Each data center has the following features: Controlled physical access, Availability of Uninterruptable Power Supply-protected circuits (to sustain power for short intervals of power loss), Power Distribution Units that allow for remedial monitoring of power usage, Air Conditioning (humidity, filtering, cooling), Some form of fire suppression (typically sprinklers), Standard square-hole racks for systems, Adequate lighting. Engineering IT provides: Liaison to Data Center Shared Services. Coordination on installation of equipment with DCSS. DCSS or Engineering IT will notify customers of outages or degradation of services in the data center facilities as soon as possible. Advice on the best solution for you.
|Desktop Replacement Program Consulting and Support Engineering IT|
The Desktop Replacement Program is an initiative by Engineering IT Shared Services to provide all College of Engineering units with standardized, up-to-date computer. Through an annual bulk purchase of computers and displays for the entire College, Engineering IT is able to provide units with higher quality desktops at a lower cost than is available through smaller purchases. 1.Enrolled users will be provided with a standard computer with a basic keyboard and mouse. Specialized input devices such as wireless keyboards and mice are not included but may be purchased by the unit or individual.A unit may choose either up to two basic displays, or a single extra-large display. 2.Engineering IT will handle purchasing, receiving, and distribution for computers and monitors. Setup of computers will be done under the Standard IT Support service. 3.Engineering IT will install and maintain systems during their lifecycle. All enrolled computers are replaced on a four year cycle, and enrolled monitors are replaced on an eight year cycle. The replacement cycles are managed by Engineering IT. 4.Any computer or monitor that fails before its scheduled replacement date will be replaced within one business day at no additional cost. 5.Units may choose to enroll new users in the program mid-year (e.g. a new staff position) and a computer and monitor(s) will be provided on their start date with three (3) days prior notice.
|Hardware Purchase Consultation Consulting and Support Engineering IT|
Engineering IT User Services staff are available to leverage their knowledge of computing hardware and requirements within the College of Engineering to recommend suitable technologies and resources to all users.
|Telecom Unit Coordinator (TUC) Consulting and Support Engineering IT|
Coordinates setup and changes to campus telephone (voice over IP) and networking systems on behalf of Engineering units. Requests Skype for Business service be established to new University employees based on the needs of the requesting unit. Aligns transferring employees to appropriate CFOP, per request of the supported unit. This includes removal of leaving and addition of incoming, Submits network jack installation and change requests, Submits work order requests for wireless access points, Submits RightFax requests based on the needs of the requesting units, Submits requests for new wireless access points to expand wireless coverage.
|Data Reporting and Analysis Data Engineering IT|
Information Services provide data reporting and analysis services across various information systems to support the information needs of the College of Engineering.
|Server/ Individual System Support Consulting and Support Engineering IT|
Server/Individual System Support is designed to provide purchase consultation, setup, configuration, and administration of one or more servers, workstations, or specialized research systems (either physical or virtual) for a research group. This service is available for Windows, Mac, and Linux.
|Information Security for the college of engineering Consulting and Support Engineering IT|
Engineering IT will provide the following in regards to information security: Acting as liaison to OPIS in the event of security, copyright, or other information security incidents. Providing first contact with relevant users when a security incident occurs. Auditing of system and network level security to be in compliance with University policies and procedures. Isolating and otherwise disabling network connectivity of systems that pose a security threat to other systems and networks. In the case of supported systems, maintaining appropriate operating system configuration and software updates. In the case of supported systems, taking appropriate action to remove security threats and methods of compromise.
|IT Equipment Decommissioning Consulting and Support Engineering IT|
1.Physical Removal: Engineering IT will schedule and arrange for physical removal of equipment for processing. Engineering IT will take an inventory of equipment prior to removal 2.Property Transfer: Engineering IT will gather all necessary information to initiate transfer of equipment from the requesting unit to Engineering IT via Fabweb. 3.Data Removal: Engineering IT will ensure that any data stored within equipment is unrecoverable, as mandated by state law and University policies. 4.Engineering IT employees will process the equipment according to University Property Accounting guidelines.