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Xstream Exit, Ticket System Integration Status

Component: 
Ticket System Integration
Resource: 
Xstream Exit
Status: 
Fail
Notes: 

There are still 4 new tickets, 18 open tickets, 3 in technical escalation, and 29 tickets in user wait in the XStream ticket bucket.  Sent email to Ruth and Stephane.  They said can close the tickets.  I replied with a statement to use for closing tickets.  Waiting on response.