It looks like the expectation of requesting a CSA area, is by sending a help email. How about putting a form on the RSP instead that way we can be sure to collect all relevant fields needed such as support contacts, documentation, etc.? The form could pull the information from RDR on where CSAs are supported and enable the user to select multiple. On the backend, a ticket can be created to track the request. The CSA owner should then be able to update that entry whenever needed.
In the event a CSA owners wants an area on multiple resources, who owns the ticket and helps follow thru with it at each site?
In general, I would suggest adding a description of the expected workflow CSA owners go thru to request, get, and manage CSA areas and any responsibilities as far as documentation, registering, etc.