JIRA Issue

[#XCI-482] Confirm Globus support for Web SSO service on XSEDE help desk

[XCI-482] Confirm Globus support for Web SSO service on XSEDE help desk Created: 10/01/2018  Updated: 01/09/2019

Status: Closed
Project: XSEDE Cyberinfrastructure Integration
Component/s: None
Fix Version/s: PY8 (Sep '18 - Aug '19)

Type: Task Priority: Major
Reporter: Lee Liming Assignee: Lee Liming
Resolution: Unresolved Votes: 0

Issue Links:
SD&I Deliverable
is deliverable of XCI-478 Web SSO service integration Development
XSEDE Areas:
RACD Integration Services, RACD Security
XSEDE Priority: -
Public activity link: https://software.xsede.org/display/xci-482
Use Cases:
CAN-06: Authenticate to one or more SP resources, SP services, and XSEDE central services, CB-01: InCommon-based Authentication, IDM-02: Login to XSEDE user portal with username/password, IDM-04: Login to XSEDE user portal with a non-XSEDE identity, IDM-05: Link or unlink a non-XSEDE identity, IDM-06: Login to a science gateway with an XSEDE identity, IDM-07: Login to a locally installed application with XSEDE username/password, SGW-01: Science Gateway user authentication and identity management
Track status in meeting: no


We need to confirm that Globus support staff are prepared to support the XSEDE Web SSO service via the XSEDE Help Desk.

We also need to confirm that Help Desk staff who triage new tickets know how to recognize and assign Web SSO service tickets.


There are comments for XCI-482 that can be viewed with XSEDE authentication.